Terms and Conditions
1. Services
The services we offer for a fee include all activities necessary to obtain visas from foreign missions or other authorities, as well as advice on passport matters, provided that such advice does not affect the sovereign rights of the Federal Republic of Germany and does not constitute legal advice. The decision to issue a visa or to approve a passport application lies solely with the competent foreign missions or authorities. VISAS UNITED therefore makes no guarantee as to the success of any application; our obligation is strictly limited to the performance of the agreed service. For the United Kingdom and the United States, our service is deemed fully rendered upon the preparation of all required documents and their handover to the shipping company designated by the customer or their personal delivery to the customer. For Australia, Canada, and New Zealand, our service is deemed completed upon the full submission of all application documents required by the competent authority to that authority; any subsequent requests for additional documents will – insofar as possible on our part – continue to be handled by VISAS UNITED at no additional cost. For Canada, this also includes, where necessary, scheduling an appointment at the Visa Application Centre for the submission of biometric data. For all other countries, our service is deemed fulfilled upon obtaining the required invitation, the return of the passport from the foreign mission, and the handover to the shipping company designated by the customer. In the absence of any other explicit instructions from the customer, we may perform our service at our reasonable discretion while safeguarding the customer’s interests, including determining the method and route of dispatch for their documents. We are entitled to subcontract the execution of the order in whole or in part to third parties. A contract with VISAS UNITED shall only be concluded upon our express acceptance of the order. VISAS UNITED reserves the right to refuse orders without stating any reason. Further details of our services may be specified in the respective order forms or individual contractual documents; such descriptions serve to provide additional clarification but do not materially deviate from the service description set out in these Terms and Conditions.
2. Prices and terms of payment
The fee is to be paid for the utilization of our services, the reimbursement of visa and passport fees and other disbursements incurred such as shipping will vary depending on the service and current prices, even if this is not specifically agreed on. The customer is able to inform him/herself of the prices on the website and on the order form and upon request by telephone. VISAS UNITED has the right to return the documents and collect the service and delivery fees by cash on delivery (COD). The customer is obliged to pay VISAS UNITED the full service charge including consulate processing fees and shipping fees also in the case where a visa or passport has not been granted. Counterclaims can only be offset with counterclaims that are undisputed or legally established. The prices of the respective consulates may differ minimally due to the constant adjustment of the rate of exchange.
3. Arrears
Should the customer receive a VISAS UNITED payment reminder and fail to pay it by the given deadline VISAS UNITED reserves the right to send any following reminders with an additional charge of 5.00 Euros for the first reminder and 7.50 Euros for each other reminder. Furthermore VISAS UNITED will charge the default interest rate of 2% above the current German National Bank discount rate.
4. Liability
VISAS UNITED provides all related services within the contract with the diligence of a judicious businessman. Since the decision to grant a visa and or issue a passport rests with the relevant issuing authority VISAS UNITED cannot be held liable for refused applications or incorrectly issued visas. VISAS UNITED shall endeavour to complete the relevant process as soon as possible after receipt of the order. However, VISAS UNITED expressly assumes no liability or guarantee for compliance with any deadlines, irrespective of their significance for an order. The scope of VISAS UNITED is limited to the preparation of all necessary documents for the required visas. A liability for the destruction, damage or delay in delivery of the documents to the customer result to claims against the shipping company. The customer agrees to check the documents for accuracy upon receipt, late complaints cannot be claimed retrospectively. VISAS UNITED is only liable for damages incurred during the execution of the order, if it is proved that the damages were caused by intent and gross negligence by VISAS UNITED. The liability is limited in these cases to a maximum of 500 Euros that (typically expected in this area).
5. Order Cancellation
An order can be cancelled at any time by written notice to VISAS UNITED. In such cases the customer will be issued with an invoice and will bear the costs incurred including shipping. Should the cancellation be made after a consultation in our office on the Grupellostrasse 21 VISAS UNITED will charge the full consultation fee, Visa processing fees that have been forwarded to the foreign mission at this stage cannot be reclaimed.
6. Other Agreements
Agreements and collateral agreements by which these conditions are to be amended or modified, shall be submitted in writing under the German agreement Section §4 AGBG.
7. Jurisdiction
The contract concluded with VISAS UNITED is governed by the law of The Federal Republic of Germany, any enforcement of claims that may arise from this contract are subject to German jurisdiction. Place of jurisdiction for both parties is Dusseldorf.
8. Final provisions
Should individual provisions or identifiable parts of individual provisions prove invalid, the validity of the remaining terms and conditions shall not be affected.
The terms and conditions contained herein represent the legal basis for the provision of our services. By placing an order with VISAS UNITED the customer agrees to these conditions applied in the contract. Other general terms and conditions apply even if not expressly contradicted.
VISAS UNITED has provided you with a translation of the Terms and Conditions from the German language, you agree that the translation is provided for your convenience only. Should there be any discrepancies between the German version of the Terms of Use and the translation, the German language version shall take precedence.
As of: 06.01.2025